Terms & PoliciesGeneral
tickets11.com acts as an intermediary between buyers and ticket sellers ("TICKET SELLERS") to facilitate the purchase and sale of event tickets, and as such is not directly involved in the actual ticket sale transaction between the buyers and TICKET SELLERS. The following are the rules or "TERMS" that govern use of the tickets11.com Web Site ("tickets11.com") by USER, the USER of the tickets11.com ("USER"). By using or visiting the tickets11.com, USER expressly agrees to be bound by these TERMS and to follow these TERMS and all applicable laws and regulations governing the tickets11.com. tickets11.com reserves the right to change these TERMS at any time, effective immediately upon posting on the tickets11.com. If USER violates these TERMS tickets11.com may terminate USER's access to the tickets11.com, bar USER from future use of the tickets11.com, cancel USER's ticket order, and/or take appropriate legal action against USER.Above Face Value.
Tickets sold through tickets11.com are often obtained through secondary market TICKET SELLERS and are being resold, in many cases, above the price or "face value" listed on the ticket. All ticket prices include additional service charges and handling fees as defined on each order. tickets11.com and its TICKET SELLERS are not directly affiliated with any performer, sports team, or venue; and tickets11.com does not act as a primary sale box office, unless otherwise stated. By agreeing to these TERMS, USER agrees that the purchase price for tickets on their order does not reflect the original purchase price of the ticket and may be either higher or lower than the original purchase price.Orders
Orders placed through tickets11.com will be fulfilled by one of our network of participating TICKET SELLERS. Contact information for the TICKET SELLER who fulfills USER's order (hereinafter known as "FULFILLER") will be provided to USER upon completion of the purchase process. If this information is lost, USER may contact customer support to retrieve information about the order.All sales are final
Since tickets are a one-of-a-kind item and not replaceable, there are no refunds, exchanges or cancellations. If an event is postponed, tickets will be honored for the rescheduled date. New tickets will not need to be issued. If an event is cancelled without a rescheduled date, User will need to contact the FULFILLER for a refund. The FULFILLER may require the User to return the supplied tickets at User's expense before receiving any refund User is entitled to due to cancellation. tickets11.com is not responsible for providing or securing this refund for User. Any shipping and handling charges are not refundable. Neither tickets11.com nor the FULFILLER will issue exchanges or refunds after a purchase has been made or for lost, stolen, damaged or destroyed tickets. When User receives tickets, User should keep them in a safe place. Please note that direct sunlight or heat may damage tickets.Pricing
All prices are in United States Dollars (USD) unless otherwise specifically stated. tickets11.com cannot confirm the price of an item until after an order is completed by USER; however, the Fulfiller does NOT charge User credit card until after the tickets has been secured at the agreed price. Despite tickets11.com's best efforts, a small number of the items listed on the tickets11.com may be priced incorrectly. If the FULFILLER discovers an item's correct price is higher than the stated price, the FULFILLER will either complete the order at the original price, contact USER to inform them of different price with an option to purchase, or cancel USER's order and notify USER of such cancellation.Taxes
Prices stated on the tickets11.com do not include any state or other local taxes that may apply to USER's order. TICKET SELLERS may collect sales tax as is appropriate for their locality.Credit Card Charges
USER's credit card will be charged by the FULFILLER responsible for fulfilling their order and not tickets11.com. If USER have any questions about charges on User credit card statement, feel free to contact customer support or to direct User question to FULFILLER responsible for completing the ticket order. FULFILLER may charge or authorize USER'S credit card in advance of confirming ticket availability. If tickets are ultimately found to be unavailable, the USER'S credit card will not be charged or USER will receive a full refund for the charged amount.Event Listings
tickets11.com does not guarantee the accuracy of event information on tickets11.com including but not limited to event name, event location or venue, event start time, or event date.Ticket Holder Behavior Policy
The USER agrees to abide by all rules and policies of the venue where the event is located relating to conduct and behavior. Should the USER be ejected from the event for failure to abide by the venue's rules and policies, USER shall be subject to all applicable fines and legal or other expenses associated with the ejection. Further, should the ejection result in the loss of the TICKET SELLER's right to use any other season tickets at that venue, or the right to purchase other tickets from that venue, USER shall be held liable for all reasonable costs, expenses, and losses associated with said loss, including but not limited to all direct, indirect, vicarious, consequential, exemplary, incidental, special or punitive damages, including lost profits.Ticket Availability
Occasionally tickets ordered may no longer be available at the price or in the quantity originally ordered at the time the order is received. If equivalent or better seat locations are available at the same price, the Fulfiller will fill the order with the alternative seat locations. If no alternates are available, either the User's credit card will not be charged at all or the entire amount will be refunded, and User will be notified that the ticket request has been rejected.Fraudulent Use
In order to protect our USERs from fraud, a USER may be required to provide additional proof of identify on any order. Proof of identity may include but is not limited to a signed credit card authorization and/or photocopies of public documents such as a state driver's license or federal passport. Shipping. All orders are shipped to USER using the delivery method chosen for the order. All shipments are to the billing address of USERS credit card (no exceptions). Most orders are shipped the same business day in which they are received. Orders placed after business hours may be shipped on the next business day. Shipments may require direct signature at the point of delivery.Delayed Shipment
For certain events including but not limited to the following: all off-season orders for professional sporting leagues, concerts, and Las Vegas events tickets may not be available for immediate shipment. In these situations tickets may be marked with an estimated ship date. USER will be provided with account access information that will allow them to view the status of their order and tracking information, if available, after purchase. In the case where tracking information is not available USER may contact a representative of the FULFILLER for shipment information or an estimated delivery date. Tickets will be shipped when available, and choice of an expedited delivery method does not guarantee that tickets will be shipped immediately.International Shipping
Customers outside of the United States must choose an International Delivery option. If a domestic shipping option is chosen for an order to be shipped outside the United States, the shipping cost will be adjusted by the FULILLER after the order is placed to use the International Rate.Delivery Verification
If USER specifies a shipping address that does not allow for Delivery Verification, such as a Post Office Box, USER may be required to pay an additional fee to cover the additional risks associated with this type of order. If such a shipping address is used, the FULFILLER will, at their discretion, either contact USER about the additional fee prior to shipping or cancel User order and notify USER of such cancellation.Permitted Use
USER agrees that USER is only authorized to visit, view and to retain a copy of pages of this tickets11.com for USER's own personal use, and that USER shall not duplicate, download, publish, modify or otherwise distribute the material on this tickets11.com for any purpose other than to review event and promotional information, for personal use, or to purchase tickets or merchandise for USER's personal use, unless otherwise specifically authorized by tickets11.com to do so. The content and software on this tickets11.com is the property of tickets11.com and/or its suppliers and is protected by U.S. and international copyright laws.Links
The tickets11.com may automatically produce search results that reference or link to third party site throughout the World Wide Web. tickets11.com has no control over these tickets11.coms or the content within them. tickets11.com cannot guarantee, represent or warrant that the content contained in the tickets11.coms is accurate, legal and/or inoffensive. tickets11.com does not endorse the content of any third party tickets11.com, nor do we warrant that they will not contain viruses or otherwise impact USER's computer systems. By using the tickets11.com to search for or link to another tickets11.com, USER agrees and understands that USER may not make any claim against tickets11.com for any damages or losses, whatsoever, resulting from use of the tickets11.com to obtain search results or to link to another tickets11.com. If USER experiences a problem with a link from the tickets11.com, please notify customer support and we will investigate USER's claim and take any actions we deem appropriate at our sole discretion.Violation of the Terms
tickets11.com, in its sole discretion, and without prior notice, may terminate USER's access to the tickets11.com, cancel USER's ticket order or exercise any other remedy available to it. USER agrees that monetary damages may not provide a sufficient remedy to tickets11.com for violations of these terms and conditions and USER consents to injunctive or other equitable relief for such violations. tickets11.com may release USER information by operation of law, if the information is necessary to address an unlawful or harmful activity against tickets11.com. tickets11.com is not required to provide any refund to USER if USER are terminated as a USER of this tickets11.com.Intellectual Property Information
For purposes of these TERMS, CONTENT is defined as any information, communications, software, photos, video, graphics, music, sounds, and other material and services that can be viewed by users on our site. This includes, but is in no way limited to, message boards, chat, and other original content. By accepting these TERMS, USER acknowledge and agree that all CONTENT presented to USER on this site is protected by copyrights, trademarks, service marks, patents or other proprietary rights and laws, and is the sole property of tickets11.com and/or its Affiliates. USER are only permitted to use the CONTENT as expressly authorized by us or the specific CONTENT provider. Except for a single copy made for personal use only, USER may not copy, reproduce, modify, republish, upload, post, transmit, or distribute any documents or information from this site in any form or by any means without prior written permission from us or the specific CONTENT provider, and USER are solely responsible for obtaining permission before reusing any copyrighted material that is available on this site. Any unauthorized use of the materials appearing on this site may violate copyright, trademark and other applicable laws and could result in criminal or civil penalties. Neither we or our Affiliates warrant or represent that User use of materials displayed on, or obtained through, this site will not infringe the rights of third parties. All other trademarks or service marks are property of their respective owners. Nothing in these TERMS grants USER any right to use any trademark, service mark, logo, and/or the name of tickets11.com or its Affiliates.
tickets11.com reserves the right to terminate the privileges of any USER who uses this tickets11.com to unlawfully transmit or receive copyrighted material without a license or express consent, valid defense or fair use exemption to do so. After proper notification by the copyright holder or its agent to us, and confirmation through court order or admission by the USER that they have used this tickets11.com as an instrument of unlawful infringement, we will terminate the infringing USERS' rights to use and/or access to this tickets11.com. We may, also in our sole discretion, decide to terminate a USER's rights to use or access to the tickets11.com prior to that time if we believe that the alleged infringement has occurred.Disclaimers
tickets11.com MAKES NO ASSURANCES THAT THE tickets11.com WILL BE ERROR-FREE, UNINTERRUPTED, OR PROVIDE SPECIFIC RESULTS FROM USE OF THE tickets11.com OR ANY tickets11.com CONTENT, SEARCH OR LINK THEREIN. THE tickets11.com AND tickets11.com CONTENT ARE DELIVERED ON AN "AS-IS" AND "AS-AVAILABLE" BASIS. tickets11.com MAKES NO ASSURANCES THAT FILES USER ACCESSES OR DOWNLOADS FROM THE tickets11.com WILL BE FREE OF VIRUSES OR CONTAMINATION OR DESTRUCTIVE FEATURES. tickets11.com DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED INCLUDING ALSO ANY IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. tickets11.com WILL NOT BE LIABLE FOR ANY DAMAGES OF ANY KIND ARISING FROM THE USE OF THIS tickets11.com, INCLUDING WITHOUT LIMITATION, DIRECT, INDIRECT, VICARIOUS, INCIDENTAL, SPECIAL, PUNITIVE, LOSS OF BUSINESS OR LOSS OF PROFITS OR CONSEQUENTIAL DAMAGES, WHETHER BASED UPON BREACH OF CONTRACT, BREACH OF WARRANTY, TORT, NEGLIGENCE, PRODUCT LIABILITY OR OTHERWISE, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGE.
tickets11.com DISCLAIMS ANY AND ALL LIABILITY FOR THE ACTS, OMISSIONS AND CONDUCT OF ANY THIRD PARTY USERS, tickets11.com USERS, ADVERTISERS AND/OR SPONSORS ON THE tickets11.com, IN CONNECTION WITH THE tickets11.com SERVICE OR OTHERWISE RELATED TO USER USE OF THE tickets11.com AND/OR THE tickets11.com SERVICE. tickets11.com IS NOT RESPONSIBLE FOR THE PRODUCTS, SERVICES, ACTIONS OR FAILURE TO ACT OF ANY TICKET BROKER, VENUE, PERFORMER, PROMOTER OR OTHER THIRD PARTY IN CONNECTION WITH OR REFERENCED ON THE tickets11.com.Limitation on Liability
Except in jurisdictions where such provisions are restricted, in no event will tickets11.com be liable to USER for any indirect, vicarious, consequential, exemplary, incidental, special or punitive damages, including lost profits, even if tickets11.com has been advised of the possibility of such damages. USER further agrees that the maximum available remedy on any successful claim is a refund of the amount paid by the USER when placing an order through tickets11.com.Indemnity
USER agrees to indemnify and hold tickets11.com, its subsidiaries, affiliates, officers, agents and other partners and employees, harmless from any loss, liability, claim or demand, including reasonable attorneys' fees, made by any third party due to or arising out of USER's use of the tickets11.com, including also USER's use of the tickets11.com to provide a link to another site or to upload content or other information to the tickets11.com.Governing Law
USER agrees that any controversy or claim arising out of or relating to the use of tickets11.com will be governed by the laws of the State of Connecticut without regard to its conflict of law provisions. User agrees to personal jurisdiction by venue in the state and federal courts of the State of Connecticut, Tolland County.Arbitration
Any controversy or claim arising out of or relating to the use of the tickets11.com, or any alleged breach of these policies, shall be resolved through binding arbitration in the jurisdiction of tickets11.com's headquarters, Tolland County, Connecticut, and administered by the American Arbitration Association in accordance with its Commercial Arbitration Rules including the Optional Rules for Emergency Measures of Protection. Any award issued through arbitration is enforceable in any court of competent jurisdiction.Force Majeure
tickets11.com shall not be deemed in default or otherwise liable under these rules and policies due to its inability to perform its obligations by reason of any fire, earthquake, flood, substantial snowstorm, epidemic, accident, explosion, casualty, strike, lockout, labor controversy, riot, civil disturbance, act of public enemy, cyber-terrorism, embargo, war, act of God, or any municipal, county, state or national ordinance or law, or any executive, administrative or judicial order (which order is not the result of any act or omission which would constitute a default hereunder), or any failure or delay of any transportation, power, or communications system or any other or similar cause not under tickets11.com'S control (hereinafter all of the foregoing is collectively referred to as FORCE MAJEURE). Notwithstanding the foregoing, tickets11.com shall be permitted to terminate this Agreement with or without notice to the USER in the event that USER is prevented from performing hereunder due to FORCE MAJEURE.Registration
USER will select a username and password as part of the registration process. All USER account pages are protected with Secure Socket Layer (SSL) encryption. USER is fully responsible for maintaining the confidentiality of their username and password. USER agrees to immediately notify customer support should USER know, or have reasonable grounds to suspect, that the username or password have been compromised. tickets11.com shall not be responsible for USER's failure to abide by this paragraph. tickets11.com may, in its sole discretion, terminate the USER's account for any reason. Under no circumstances shall tickets11.com be liable to any USER or third party for termination of a USER's account.Third Party Advertisers
We are the sole owners of the information collected on this tickets11.com. We only have access to or collect information that USER voluntarily give us via email or other direct contact from USER. We do not sell or rent this information to anyone.
tickets11.com will respond to a verified law enforcement, or other governmental department request or subpoena relating to a criminal investigation or alleged illegal activity. In such events, tickets11.com will disclose information relevant to the investigation such as name, city, state, zip code, telephone number, email address, fraud complaints, and credit card information. tickets11.com reserves the right to report to law enforcement agencies any activities that it believes, in good faith, to be unlawful.USER Access to and Control Over Information
USER can do the following, at any time, by contacting us via the email address or phone number given on our website:
We take precautions to protect USER information. When USER submits sensitive information via the website, USER information is protected both online and offline.
tickets11.com may send USER several service related emails to the email address given when placing an order. These include a confirmation email with details of USER'S order, a pre-event email reminder about the event to be attended, and a post-event email gathering feedback on the USER'S experience. When USER places an order, tickets11.com will also add USER to our weekly mailing list to be informed of upcoming events. USER can opt out of these emails at any time by notifying customer support.Amendments
tickets11.com reserves the right to amend this policy at any time. tickets11.com will contact registered USERs by email or shall post a notice of changes in its tickets11.com, when and if the terms of this policy are amended.